Relius Documents Support
Good afternoon folks - Hoping everyone is continuing to stay safe (and sane)!
We've had a couple of outstanding service requests with Relius Documents for several months and have been unable to receive any responses of late. In January I sent a plea to Andy Hefty, Paul Adler, Samad Banks and our account manager and received absolutely nothing back... Very disappointing... and someone disconcerting at the same time.
Does anyone have any recommendations (I'll take a phone number) for how we might, at least start, productive dialogue with any one within the Relius support team.
Any assistance would be much appreciated. Not sure where to go from here....
Regards,
David Baker
CTO - Fringe Benefit Group
23 Views
Thanks Alan -
What I'm really disappointed (dare I say pretty angry about) is the lack of a response from any of the (from what I understand) leadership over the support area. It's been my experience that leadership, by design, sets the example... and if they are ignoring the customer, I would not expect different behavior by team members.